Please be informed that Multi-factor authentication (MFA) has been activated on SMARTGCAA & GCAABOX, kindly you are requested to refer to MFA guidlines sent from IT Helpdesk to enroll your account and how to use MFA system.


Method-1 (MobileApp)

you are requested to approve your login through MFA "Mobile Authenticator" application installed on your mobile device as the 1st method after entering your username and password on this page.

Method-2 (Offline OTP)

Please open Mobile Authenticator application in your mobile device, press refresh sign to generate offline OTP code, then type that code with your password.
 

Example: if your password is MyPass!$ and code is 123456 then type password as MyPass!$123456 in the password field.

Method-3 (Online OTP by sms/email)

Type 3 letter word “otp” ending with your password to receive 6 digit OTP code on SMS and email, type that received OTP code on 2nd screen when prompted.
 

Example: if your password is MyPass!$ then type password as MyPass!$otp in the password field to receive code

You mobile number need to be registered in GCAA system in order to use Method-3

Please contact the IT Helpdesk for any assistance.